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Shipping

Lagos & Abuja: Orders placed before 11:30am will be delivered the same day (all days except Sundays). Others placed after 11:30m will be delivered the next day  (all days except Sundays) . Orders are delivered using local logistics company 


Other states: Orders are delivered within 2-5 working days to other states. Orders are delivered by DHL Express. .

Shipping fees: Shipping fees are calculated on checkout and are different depending on the state of delivery.

Return

  Electronics: Based on Miniso Nigeria return policy, electronics can be returned within 7 days (post delivery). Items should be in original packaging.


Damaged goods: Damaged items can be return within 7 days (post delivery). The customer is required to take a picture of the item and email it to  returns@shopminiso-ng.com at the point of delivery .


Others: Based on Miniso Nigeria return policy, items ordered cannot be returned except for the two situations above.


In store return: Items ordered on Miniso Online cannot be returned to a miniso physical store. All returns should be sent to:


Shop Miniso NG

5 Sirasso Close, Wuse Zone 7, Abuja

09087005762

 

Exchange

 Exchange is allowed for all items within 7 days post delivery. If you will like to exchange an item, please send an email to returns@shopminiso-ng.com with your order number and the item you will like to exchange. 


The shipping cost for exchange is borne by the customer.  


All exchange should be sent to:


Shop Miniso NG

5 Sirasso Close, Wuse Zone 7, Abuja

09087005762