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ShopMiniso NG
5 Sirasso Close
Wuse Zone 7
Abuja fc
Nigeria
09087005762
help@shopminiso-ng.com
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FAQs: Frequenty asked questions?

How do I contact your customer services department?

 Our customer services team can be contacted on the following telephone number

Monday to Thursday 9am - 5:30 pm (GMT)

Friday 9am - 4pm

Saturdays, Sundays & Bank Holidays Closed

Alternatively, you can email the team on hello@shopminiso-ng.com or write to us at  5 Sirasso close, FCT Abuja Nige

 Can I add a new item to an existing order?

Unfortunately once your order has been confirmed via email you cannot add a new item to your order. You will have to place a separate order.

 What payment methods do you accept?

We accept the following credit/debit cards: MasterCard, Visa, Visa Debit  (Pay using card) and bank transfers.


Where do you ship to?

 We ship nationwide within Nigeria and offer door to door delivery within the country.

 

 Is this Online store owned by MINISO Nigeria?

This is the official Miniso Nigeria shop, however, it is powered by Your Daily Store Online and its operations are run by YDS ONLINE.

 

When will I receive my order?


 Your order should be delivered within 2-5 working days. Customers in Abuja and Lagos can optfor same or next day delivery (unless you have been contacted by a member of our customer services team and informed of a delay due to unforeseen circumstances). Please note that orders placed after 12pm will not be delivered until the next working day for same or next day deliveries.

How do I return or exchange an item?

 Please click here to find out how to return or exchange an item

 

Can I use your voucher in store or pick-up orders in store?


Unfortunately, you cannot use a miniso online voucher in store as online is exclusive and different from instore operations. You can only use miniso online vouchers on miniso online shop.


Pick-up options are not available for miniso online shop. Your order will be delivered to your home address.
 How do I order an item that is in a miniso store but not available on the website?

 We work really hard to ensure we keep our stock up to date and restock our products on time. However, sometimes you might find that an item you want is out of stock. Simply fill the notify when in stock option and you will be emailed as soon as the item is in stock.